FAQ

The Mako is a premium large sling bag designed for travelers who carry valuables. Built with invisible security features, it protects your belongings without advertising that you're carrying anything valuable. Named after the Mako shark, it features 11 specialized pockets and cut-resistant materials.

Unlike bags with visible locks or tactical appearance that attract attention, the Mako looks like an ordinary premium bag while incorporating hidden security features like pickpocket-resistant zippers, body-facing hidden pockets, and cut-proof straps.

The Mako is classified as a large sling bag with 12-liter capacity. Dimensions are 16" H x 10" W x 3" D, tapering to 1.5" at the top. It fits laptops up to 15" and is airline carry-on compliant.

• Hidden body-side pocket (disguised as decorative seams)
• Cut-resistant strap with Kevlar core
• Pickpocket-resistant zippers with hook mechanisms
• RFID blocking material in main compartment
• Hidden AirTag/tracking device compartment
• Body-facing strap pockets for accessible valuables

Absolutely. The Mako is designed for ambidextrous use and works for daily urban carry, travel, or any situation where you need secure storage without looking like you're carrying security gear.

The Mako features weather-resistant construction with DWR coating, but it's not fully waterproof. It will protect against light rain and splashes but shouldn't be submerged.

• Free standard shipping on orders over $150 (5-7 business days)
• Standard shipping under $150: $9.99
• Express shipping (2-3 business days): $19.99
• Overnight shipping (1 business day): $39.99

Currently we ship to the United States only. International shipping to Europe is planned for late 2026. Sign up for our newsletter to be notified when international shipping becomes available.

All Mako Sling Bag orders require adult signature upon delivery for security. Someone 18+ must be available to sign, or the carrier will hold the package at their local facility for pickup.

Orders are processed within 1-2 business days. Orders placed after 2 PM EST are processed the next business day. No processing on weekends or holidays.

Address changes can only be made within 2 hours of order placement. Contact support@safetravelsbag.com immediately. No changes once the item has shipped.

We offer a 30-day money-back guarantee. If the Mako doesn't keep your valuables safer than your current bag, return it for a full refund. Items must be in original condition with tags attached.

Contact support@safetravelsbag.com with your order number. We'll provide a prepaid return shipping label and instructions.

Currently we only offer the Mako in black. If you're unsatisfied with your purchase, we offer returns for full refund rather than exchanges.

We provide prepaid return shipping labels for all returns within our 30-day guarantee period.

Safe Travels Bag was founded by a poker player who lost $30,000 to professional pickpockets in Las Vegas. After this experience, he designed the bag he wished he'd had - one that protects without advertising what you're protecting.

Visible security like obvious locks or tactical gear actually attracts attention and can make you a target. Our philosophy is that the best security doesn't look like security at all.

We serve adventure travelers who go from "city to mountain, sea to desert, subway to safari" - poker players, international business travelers, and anyone who carries valuables while traveling and needs discrete security.

Yes, we're developing additional sizes and travel security products. Our goal is to build a complete line of invisible security travel gear. Sign up for our newsletter for updates.

Each Mako comes with a detailed feature guide explaining all 11 pockets and security features. The hidden pockets are intuitive to find when you know where to look but invisible to casual inspection.

The RFID blocking is built into the main compartment lining and cannot be disabled. For items that need RFID access (like hotel key cards), use the exterior pockets.

Spot clean only with mild detergent and damp cloth. Air dry completely. Do not machine wash or dry clean. The materials are designed to be low-maintenance for travel.

There's a hidden Velcro-sealed compartment in the bottom of the bag specifically designed for AirTags or other small tracking devices.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify Payments.

Yes, all payment processing is PCI compliant and uses SSL encryption. We never store your payment information on our servers.

Currently we only accept full payment at checkout. Payment plan options may be available in the future.

Email:support@safetravelsbag.com
Response time: Within 24 hours during business days
Business hours: Monday-Friday, 9 AM - 6 PM EST

We're an online-only brand currently. All orders ship from our fulfillment center.

Absolutely! Our team knows every feature of the Mako and can help you understand how it fits your specific travel needs. Email us your questions at support@safetravelsbag.com.

Yes, we partner with authentic voices in the travel and gaming communities. Contact press@safetravelsbag.com if you're interested in partnership opportunities.

Can't find what you're looking for? Contact our customer support team at support@safetravelsbag.com- we're here to help ensure the Mako Sling is the perfect fit for your adventures.